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Telecom e-Services
Beta
DOT Mitra

FAQs

FAQs

The portal complies with government cybersecurity standards and features encrypted logins, role-based access, and regular security audits to protect sensitive data.

Yes, multiple authorized users from the same company can have separate logins with specific access permissions.

Yes, the portal includes an online grievance redressal system where users can submit queries, track their resolution status, and receive responses from the concerned department.

Users can log in and check the Apply/View Status section, which provides real-time updates on approvals, payments, rejections, or pending actions.

The portal provides real-time dashboards and reports related to application processing, payments, approvals, pending cases, and other telecom regulatory metrics.

Applicants can navigate to the navigation menu Apply/View Status option and select License/Authorization/Approvals Issuance section or Right of Way permission section, fill out the required details, upload necessary documents, and submit the application online.

Yes, data from integrated portals will be migrated gradually, ensuring continuity of services. Users will be able to access their previous applications, approvals, and transactions. Till the existing portals are fully migrated, users will be taken to the respective portals to avail the services. 

Users can register on Jan Parichay by visiting the portal’s homepage and selecting the "New User Registration" option, following the guided steps to complete the process. Once Signed up, user can login on Telecom eServices Portal and  can apply for any license, right of way permission etc. However, user would be required once to create a detailed profile as per the needs of the applied service.   

The portal is designed for telecom service providers, infrastructure providers, equipment manufacturers, internet service providers (ISPs), government agencies, and other telecom stakeholders. Citizen can also avail various services through the links provided on portal, no user registration is needed.

Single Sign-On (SSO) through Jan Parichay allows users to access all integrated services with a single set of login credentials, eliminating the need for multiple accounts and improving ease of use.

The portal integrates services from multiple existing platforms, including the following:

The Unified Telecom eServices Portal is a single digital platform that consolidates multiple telecom-related services, such as license issuance, fee payments, right of way permissions, equipment testing, and more, into one seamless interface for applicants and department users.

First, digging agency has to sign up/register and then new request has to be created under the “New request” option

Digging agencies can create two types of requests: Emergency and Normal.

Digging agencies can contact the asset owner using the contact number or “Call to Call” option.

It can be seen under the “Enquiry Status” option.

CBuD helps only in sharing contact details of asset owners. Further coordination will be the responsibility of the digging agency /digger and the asset owners

Yes

Those requests in which the digging agency wants to perform digging within 24 Hours.

24 Hours