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Telecom e-Services
Beta
DOT Mitra

FAQs

FAQs

Yes, using registered mobile and using OTP applicant can login to the application

Click on the \'New Request\' menu option in the navigation pane for creating the new request.

User can request for \'Ground Based Tower\', \'Roof Top Tower/Poles\' and \'Optical Fiber Cable\' permission.

After login user can see the status on the Applicant dashboard either using the search option or in the respective status tabs.

Click on the forgot Password link on the Login page and you will receive the OTP on the registered email and phone number

If the application is reverted by the authority then the applicant needs to provide the missing/requested information and re-submit the application.

No, application fees are payable only once. There will not be any fees at the time re-submission of application

The application is rejected without mentioning the reason by the authorities. No further action is required.

Application infrastructure fees needs to be paid for receiving the e-signed copy of the approval letter.

Application fees can be pad online only through the portal. Infrastructure fees can be paid online through the portal or the offline challan can also be uploaded by the applicant.

Yes, using portal applicant can apply for pan India.

Admin changes needs to be paid as the application fees for the processing of the application and the system calculated infrastructure fees based on the application details.

All the mandatory documents are defined by the State administration for different types of application types; same are listed on the application forms.

Approving Authorities are the government officials who are designated for the application disposal.

State Admin is the state/UT administrator to define and configure the system variables which will be used across system for the application processing.

Yes, if the application is approved and all the fees are paid then approval letter will be released by the authority to be downloaded.

Yes, it is the official letter with e-sign of the authority.

User can contact the defined help desk on the portal to put up a follow up request to the approving authority

To assist users, it has a dedicated 8x6 (Monday to Saturday) customer services call centre (from 10 AM – 6 PM), which supports ROW applicants and other stakeholders through a number (0755-2700802) and email (support@sugamsanchar.gov.in)

Permission letter will be provided by respective Department as per the ownership of street furniture.