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Call Before u Dig (CBuD)

Provide an interface and communication channel between Excavation / Digging agencies & Utility Asset Owners to safe guard underground assets

Call Before u Dig (CBuD)

Provide an interface and communication channel between Excavation / Digging agencies & Utility Asset Owners to safe guard underground assets

Call Before u Dig (CBuD) is an innovative initiative, developed by Department of Telecommunications (DoT) with help of BISAG-N. CBuD launched by Hon'ble Prime Minister on 22nd March 2023. CBuD application is available for both android and iOS user and can be downloaded from play store. CBud Web portal (cbud.gov.in) is also available for better monitoring of usages and bulk user creation. This innovative solution aims to minimize and mitigate the significant losses incurred due to unmonitored digging activities across the country. By fostering collaboration and streamlining communication, CBuD ensures safer, more efficient excavation processes while protecting critical infrastructure and reducing disruptions nationwide.
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Details of Service

Excavators:

•Definition: Excavators are the professional digging agencies or contractors responsible for executing excavation activities for construction and infrastructure projects.

•Role: They undertake ground-breaking work that requires careful coordination to avoid damaging underground assets such as cables, pipelines, and other utilities.

•Registration Process:

•Access the CBuD platform by downloading the mobile app or visiting the web portal.

•Provide necessary details including name, mobile number, and email address.

•Complete OTP verification to confirm the registration.

•Once registered, submit detailed excavation plans specifying the location, purpose, and schedule of the dig.

How excavator can login:

1.Using credentials :

 Enter Credentials:

a. Enter your registered mobile number or email ID.

b. Enter your password (created during registration).

2.OTP Verification:

a. Enter your registered mobile number you’ll receive an OTP on your registered mobile      number.

b. Enter the OTP to verify your identity.

3.Access Dashboard:

a. Once verified, you’ll be directed to the app’s dashboard, where you can submit excavation requests, view alerts, and coordinate with asset owners.

Excavator Dashboard:

•New Enquiry

•Draft Enquiries

•Enquiry Status

4. How to raise the New Enquiry:

The new enquiry feature allows excavators to initiate a request for excavation work. It helps in communicating planned digging activities and obtaining necessary clearances from utility asset owners.

a. Steps to Generate a New Enquiry:

•Log In: Sign in to your excavator account on the CBuD dashboard.

•Access the New Enquiry Section: Click on the “New Enquiry” button available on the dashboard.

•Fill in the Required Fields:

•Location Details: Use the interactive map to mark the precise excavation area.

•Project Details: Enter information such as the purpose of the dig, type of excavation (e.g., emergency or normal), and schedule (start and end dates).

•Additional Information: Include any extra details or notes that may help in coordination.

•Submit the Enquiry: Review the information and click “Submit” to register the enquiry.

•Confirmation and Tracking: You will receive a confirmation message, and you can track the status of your enquiry through the “Enquiry Status” section

Asset Owners:

•Entities or organizations that own and manage underground utility assets

a. National Utility Agency Asset Owners: National-level agencies and TSPs that manage critical underground infrastructure across multiple states.

•Central Admin → State Admin → District Admin → Sub-District Admin

b. State Utility Department/Agencies Asset Owners: Local government bodies/state department and agencies responsible for utility management.

•State Admin → State Department Admin → State Agency Admin → State District Admin → State Sub-District Admin

 

CBuD Mobile App – Key features

Excavation Plan Submission & Utility Contact Lookup

  • Excavators can submit excavation/digging plans via the app.
  • Interactive mapping tool to define dig site location with precision.
  • Automated lookup of underground utility asset owners based on the dig site location.
  • Instant access to utility owners' contact details for coordination.

Notifications and Alerts 

  • Real-time alerts via SMS, email, and in-app notifications for both excavators and utility owners.
  • Automatic alerts sent to relevant utility owners when an excavation request is submitted.

Communication Features

  • Utility owners receive details of the excavation including digging enquiry type (Emergency-within 48hrs, Normal-within 7 days ),location, Start date, end date, purpose of excavation etc.
  • Excavators can view and contact utility owners directly through the app.
  • Status tracking to confirm acknowledgment status by utility owners
  • Click-to-call feature support to excavator for directly contact utility owners for further coordination .

User Update Scenario:

Now User Can Change Following Details from Profile Update Option :

•Mobile Number

•Email ID

•Name

•Designation

For Change Of Jurisdiction like (State, District, Tehsil, Department, Agency) Parent Level user can perform Creation or Deletion Operation with Same Mobile Number.

This Feature now available as User with Multiple Roles and Jurisdictions

Apply/View Status

Validity

No validity period

User Manual
A comprehensive user manuals are available for applicants.
How to raise enquiry in CBuD? User Manual for Excavators 415.92 KB
User Manual for Bulk User 203.29 KB
User Manual for Asset Owner Creation 361.84 KB
User Manual for DLT User 238.54 KB
Read
New
Telecommunications
Act 2023
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Frequently Asked Questions

CBuD android Mobile app can be downloaded from google play store or can be viewed directly on web browser by visiting

You can register by entering Name, Mobile Number and Email ID under “Signup/Register '' option and create your account.

No, only one time registration is required. You can add new enquiries as and when you have to enquire before start of digging.

You can change your password by selecting the “Forget Password” option. You will receive an OTP for login and changing the password.

Password can not be recovered. It needs to be changed in case it is lost, you can generate new password by following steps mentioned in (How can I change my password for login?)

Yes, mobile will be the username for login.

First, digging agency has to sign up/register and then new request has to be created under the “New request” option

Digging agencies can create two types of requests: Emergency and Normal.

Digging agencies can contact the asset owner using the contact number or “Call to Call” option.

It can be seen under the “Enquiry Status” option.

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