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Privacy Policy

Privacy Policy

This privacy policy (“Privacy Policy”) is in the context of and to govern the access and usage of the Telecom eservices Portal, an initiative of Department of Telecommunications, Ministry of Communications, Government of India. This Privacy Policy describes and determines how DoT eServices portal, handle and/ or deal with your (referred to as You or Your or User) personal and usage information, in accordance with the applicable laws of India (hereinafter collectively referred to as “Personal Information”).

DoT eServices Portal is a collaborative institutional mechanism between all stakeholders including Central and State/UT Government(s), Local bodies, and Service Providers to facilitate the Right of Way (RoW) and other Licensing/Authorizations/Approvals process through a single interface.

New Telecommunications Act 2024 mandates for Digital by Design mode for its implementation. This portal envisages facilitates Digital by Design implementation of the act by bringing transparency, accountability and responsiveness to all stakeholders while providing Single windows for applying and processing the applications.  

DoT eServices Portal will enable applicants from Telecom Services Providers (TSPs), Infrastructure Providers (IPs), Internet Services Providers (ISPs) etc. to apply for all types of Licenses, Authorizations and Approvals. For effective monitoring the dashboard of the portal gives pendency status including disposal timelines – overall, State wise and district-wise.

This Privacy Policy inter alia determines and explains:

  1. What all types of information are collected from you?
    • Your personal, demographic, location, device, agency details and other similar information may be collected. The information collected by us shall depend on that you are an employee of TSPs registered on portal and undertaking configured on Website may vary from time to time which will be informed through changes in this policy.
    • Completing your profile shall help us provide you better user experience such as pre-filling the forms with available information (which can be edited), providing information of registered applicants on DoT eServices portal based on your information, providing application details of TSPs/ applicants for various licenses/permissions to the Approving Authorities.
    • Your usage details may be used for the necessary analytics/dashboard design, purpose, to enhance your experience such as recommendations reminders for activity due dates, reminders for responses by asset owners, etc based on application submission date, application approving date, and application reverted date.
  2. How do we use Your Personal Information and/or collected usage data/statistics?
    • Your Personal Information shall help us to category the application status and to monitor the dashboard of the portal which gives pendency status including average time disposal – overall, State wise, district-wise, Division wise, LSA wise etc.
    • Device and location information shall help us in adapting the content/display as per your device and/or recommending you for precautionary measures according to your digging location etc.
  3. How do We handle/manage your Personal Information
    • All your personal information shall be stored in secured form and shall only be shared with the concerned Approving Authority of that respective States/UTs/TSPs/DoT LSAs/Business entity on the need basis for further coordination.
    • None of your Personal Information shall be shared with any other individual and/or any other parties without your express consent except that required by or under applicable laws.
    • Except for the purposes mentioned above, most of the collected Personal Information shall only be used for user categorization/classifications for the purposes of analytics.
  4. Personal Information collected  may be used by DoT eServices portal, inter alia, for:
    • Sending notifications about application status, details of plan, due dates etc.
    • Enhancing the efficiency/quality of services offered on  portal.
    • Resolving any disputes that may arise with respect to the enquiry made through the portal.
    • Monitoring user activity and preferences as evidenced from user’s activity on  portal to provide a better experience in future
    • Detecting, investigating and preventing activities that may violate our policies or that may be illegal or unlawful.
    • Any purpose as may be required under applicable laws.
  5. Personal information, agency information, digging plans etc. submitted and/or captured may be shared with law enforcement agencies and other Government departments if the Department of Telecommunications has a good faith/ belief that access, use, preservation or disclosure of the information is reasonably necessary to:
    • meet any applicable law, regulation, legal process or enforceable government request;
    • enforce applicable Terms of Service, including investigation of potential violations;

This Privacy Policy should be read in conjunction with the Terms and Conditions of the DoT eServices portal available at https://eservices.dot.gov.in 

It will be a constant endeavor to protect the system from unauthorized access or unauthorized alterations, disclosure or destruction of information. In particular, all the information will be held in secured form. Further, mobile OTP based authentication has been deployed through NIC Janparichay portal ( to ensure authenticity of the user. 

We collect, receive, possess, or store the Personal Information, to enable us to serve you effectively, and to enable us to provide more personalized and enhanced experience to you. If the terms of this Privacy Policy are not acceptable to you, please do not use DoT eServices Portal and/ or the contacts or services provided through it.

In case of any grievances, you may send your complaints for redressal to support-ett@gov.in 

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