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Telecom e-Services
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Introduction

The Department of Telecommunications (DoT) is set to revolutionize the way telecom services are accessed and managed with the launch of the Unified Telecom eServices Portal. This innovative platform consolidates 20+ existing portals under a single, unified interface, streamlining processes and enhancing user experience for telecom operators, internet service providers (ISPs), infrastructure providers, and other stakeholders.

With a focus on efficiency, transparency, and automation, the Unified Telecom eServices Portal will provide seamless access to various services, including telecom license issuance, fee payments, Right of Way (RoW) approvals, Mandatory Testing & Certification of Telecommunication Equipment (MTCTE), and much more.


Key Features of the Unified Telecom eServices Portal

1. Single Sign-On (SSO) for Easy Access

Users will no longer need to manage multiple logins across different portals. A single sign-on (SSO) using Jan Parichay portal of NIC facility enables applicants and department officials to access and manage all telecom-related services with one login credential, saving time and effort.

2. Centralized Services at One Platform

The portal integrates a variety of telecom services under one umbrella, including the following which currently are to be accessed through mentioned portals:

  • License Issuance & Approvals – Manage applications for telecom licenses via Saral Sanchar
  • License Fee & Spectrum Usage Charges (SUC) Payment – Make seamless payments through SARAS
  • Right of Way (RoW) Approvals – Obtain RoW permissions for telecom infrastructure via GatiShakti Sanchar
  • Mandatory Testing & Certification of Telecommunication Equipment (MTCTE) – Apply for telecom equipment certification at MTCTE
  • Call Before You Dig (CBuD) Integration – Prevent accidental damage to telecom assets via CBuD
  • PM Wani – WiFi Services through PDOAs, PDOs via PM Wani 
  • Bharat 5G Labs - Facilitating Innovation in 5G space - Bharat 5G Labs
  • PLI Scheme & Grants for innovation - DoT's PLI scheme and Innovation funding 
Unified Telecom eServices Portal

 

3. AI-Powered Automation for Faster Processing

The platform will leverage Artificial Intelligence (AI) and automation to speed up application processing, reduce errors, and ensure timely approvals. AI-based workflows will optimize licensing, and compliance monitoring. AI based chat support will help users to quickly get answers of their queries.

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4. Real-Time Dashboards & Reports

A dedicated analytics section offers: 

  •  Live tracking of applications with status updates
  • Insights into telecom infrastructure development
  • Compliance monitoring and policy analytics

5. Improved Transparency & Accountability

With automated notifications, audit trails, and real-time updates, users can track their applications from submission to approval, ensuring greater accountability and transparency in government processes.

6. Seamless Document Submission & Compliance Management

  • Users can upload, verify, and manage their documents online
  • Automated verification of compliance reports
  • Easy access to guidelines, circulars, user manuals, and FAQs

7. Enhanced Security & Data Protection

The platform is built with robust cybersecurity measures, ensuring secure transactions, data integrity, and protection against unauthorized access.

8. Scalable & Future-Ready

The system is designed for scalability, allowing the addition of new services and seamless integration with emerging technologies such as smart infrastructure planning, and IoT connectivity approvals.

Why is the Unified Telecom eServices Portal a Game-Changer?

  • Saves Time – Eliminates the need to visit multiple portals for different services
  • Simplifies Compliance – Ensures easier submission of required documents and applications
  • Reduces Costs – Minimizes administrative overheads and operational inefficiencies
  • Empowers Stakeholders – Enables seamless coordination between telecom service providers and government authorities
  • Boosts Digital Transformation – Aligns with the "Digital by Design" vision of the Telecommunications Act 2023

Conclusion

The Unified Telecom eServices Portal is a transformative step toward simplifying, modernizing, and digitizing India’s telecom service ecosystem. By consolidating multiple services into a single, AI-powered, user-friendly platform, DoT is empowering businesses, improving governance, and accelerating telecom infrastructure growth across the country.

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